Returns & Exchanges
At Home Energy Storage, we stand by the quality of our power solutions and offer a 30-day return window for all unused equipment in its original packaging. Our goal is to ensure your home remains powered with complete peace of mind and technical reliability.
Initiate Your Request
Contact our support team with your order number and serial number to receive a Return Merchandise Authorization (RMA) and specialized shipping instructions for lithium-ion batteries.
Secure Packaging
Place the unit back into its original heavy-duty crate or box, ensuring all internal foam buffers and safety seals are intact to prevent damage during high-capacity transit.
Ship via Certified Freight
Affix the provided hazardous materials shipping label and drop off the unit at a certified electronics logistics hub or schedule a professional freight pickup from your residence.
Technical Inspection & Refund
Once our engineers verify the unit's integrity and cycle count, we will process your full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing